The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please kindly note if the courier company delivers your item and you're not at home (or any location), then it is your responsibility to reach out to the courier company and reschedule delivery. Any items shipped back to us due to non-delivery will not be refunded.
Frequently Asked Questions
Why is the manual not included in the package I received (for frames)?
The manual is available for download on the listing itself. A link is provided for downloading as we are an environment-friendly, paperless company.
Where is our shipping center?
All our merchandise ships from Canada.
Do you take returns?
We cannot cancel orders after they have gone into Production. We do adhere to high standards. If there is a problem with any artwork or frame, we will replace it.
Why is my shipment late?
Shipments are late due to supply chain issues. If that is the case, we will reach out to you advising you about the delays.
Where are you located?
Our HQ is in Toronto, Canada. We have been in business since 2005 (17 years).
How long does it take to get a refund or price adjustment?
You should see a refund within 21 days from The Art Shop